Tasks
This division does software-hardware maintenance for 2000 computers, 250
printers, 100 scanners, 120 data show, 15 network cope machines and 60
monitors. The division also makes sure they work properly in all facilities.
About
1. Maintenance and support
The division provides maintenance and
technical support for 2000 computers and accessories printers, scanners and data
show as well as technical support for programs and applications that students
and employees use.
Types of maintenance
. Daily support: when any problem
occurs with any device
. Periodic support: when the division
does equipment maintenance each semester
2. Consultative and informative service
By keeping up with the latest IT developments,
the division provides technical requirements for computers and accessories. The
division also provides technical consultation.
Accomplishments
-
Maintain working computers in
the university through
·
Install and develop Windows
operating systems
·
Install the necessary programs
for users
·
Check equipment condition,
repair equipment and replace damaged equipment (monitors, cables, mouse and
keyboard)
·
Install computers drivers and
accessories while meeting manufacturers’ technical requirements
·
Follow-up and repair inner
electronic parts and devices in case malfunction
-
Maintain workability and
condition of computer accessories (printers, scanners and data show
·
Printers: treated according to
type and purpose (local printers, network printers)
·
Scanners (local scanners,
network scanners
·
Data show
-
Provide technical
requirements, study tenders and receive offers when working with the department
of props and services
-
Develop by:
·
Update Windows Outlook
·
Increase Outlook storage on
user computers
-
Develop internet by:
·
Develop internet browsers on
user computers
·
Adjust browser setting to make
sure university systems are working efficiently on computers
·
Adjust proxy settings to
ensure internet efficiency
-
Provide technical support for
administrative and academic staff members who use email and internet
-
Help system users with their
problems and provide technical support and follow-up by:
·
Update internet browsers
·
Install the needed programs
for system reporting
·
Connect systems and printers
electronically to print out system reports
·
Make sure systems are
connected to their own servers in order to update data
-
Equip labs of faculties,
centers and departments by:
·
Provide enough computers for
each lab. Considering lab’s capacity, function and the faculty’s technical
requirements
·
Install Windows operating
system and appropriate software for each lab computer
-
Prepare computers to be
connected to the university’s network by:
·
Set and connect directly using
wired network cables
·
Connect to wireless network
using wireless cords and adjust settings and identification
-
Provide printing for students
by connecting lab computers to network printers
-
Train lab supervisors to
manage and operate computers
-
Convert the university’s work
domain from ZPU to ZU in collaboration with the network engineering division
-
Help install cameras in
various university locations
-
Equip control room in Zarqa
university, schools and company through:
·
Set computers to fit the
surveillance system
·
Prepare camera monitors and
adjust settings
·
Provide surveillance monitors
for deans and department directors
-
Develop staff expertise to fit
the university’s requirements through:
·
Hold daily meetings to
exchange and keep up with new expertise amongst division members
·
Introduce a mechanism to
assign daily chores and tasks to division members
·
Accomplish tasks and follow-up
on them to ensure work progress in the university
Division management tasks
·
Head of maintenance
-
Follow up on internal and
external devices maintenance
-
Follow up on maintenance
workers and ensure work progress
-
Monitor reoccurring
malfunctions and find drastic solutions
-
Receive maintenance requests
and assign tasks to members
-
Update and develop working
devices
-
Follow up on redistributing
working devices and distributing new devices
-
Monitor work progress in labs,
oversee computer lab supervisors in faculties and ensure work progress. As well
as working with the supervisors in case of new instructions from the center
concerning network and lab’s work order. Also concerning center services such as
e-testing and internet and other electronic services
·
Computer maintenance
technician
-
Maintain and follow up on
computers and accessories (printers and scanners) and make sure they are
working properly in all university faculties
-
Maintain and follow up on data
how
-
Install and maintain Windows
systems and make sure they are working properly
-
Install and follow up on
required software used in faculties and departments like (admission and
registry system and administrative system). As well as monitoring glitches and
fixing them
-
Provide technical support for
lab supervisors in faculties
-
Provide technical consultation
for university staff members(administrative and academic)
-
Document daily work
-
Develop internal and external
devices and replace old devices according to requirements
-
Secure university systems and
data by:
·
Install and update Antivirus
systems to ensure efficient work progress
·
Find solutions to destroy new
viruses that were not incorporated in antivirus database
-
Fix technical problems for
university employees
-
Create ZU domain user for
university staff member computers (administrative and academic staff)
-
Create employees email by
connecting server user email to Windows Outlook email
Head of division
Ali Aljawhari
Maintenance technician
Mohammed Rawashdeh
Maintenance technician
Thaer Abu Ali
Maintenance technician
Mohammed Naem
Maintenance technician
Islam Shawish