About
This division connects the university within and with the outside world
via calls and messages
Objectives
·
Connect internal network to
external network
·
Represent the university well
through costumer service
·
Offer help and consultation as
much as possible
·
Facilitate employee connection
and communication
Tasks
-
Receive incoming calls and
transfer them to requested departments
-
Secure outgoing calls and keep
speed and accuracy
-
Keep internal call network
fully running while doing constant maintenance
-
Sort out long distant calls
(personal or formal), audit them and submit financial reports to call center’s
programmed system
-
Sort out university incoming
mail (ordinary or registrar mail) and deliver accordingly
-
Provide instructions for internal
call network users on how to divert , hold and take calls and on giving
permissions and how to keep work in progress
-
Keep up with the
university’s growth by increasing phone lines,
network’s size and call center capacity as well as updating internal phone
lines
Staff
Mohammad Albdoor
Hyam Assaf